Versandbedingungen

Last updated: September 24, 2026

This Shipping Policy explains MemoriPlanet’s order-processing times, shipping charges, estimated transit times, delivery areas, tracking procedures, customs charges, and procedures for delayed, damaged, or missing shipments.

Please review this policy before placing an order.

Nothing in this policy limits any mandatory consumer rights available under applicable law.

1. Order Processing Time

Standard orders are normally processed and handed over to a shipping partner within 1 business day after payment has been successfully authorized.

Business days are Monday through Friday, excluding public holidays observed by our fulfillment facilities and shipping partners.

Orders placed on weekends or public holidays will normally begin processing on the next business day.

Processing time is separate from shipping transit time. The estimated total delivery time consists of:

1 business day of processing + the applicable shipping transit time

Customized, personalized, engraved, or specially modified products may require additional production time. Any additional production time will be disclosed on the relevant product page or communicated to the customer before shipment.

Processing may occasionally take longer if payment verification, address confirmation, product availability, customization, or additional customer information is required. If a material delay occurs before shipment, we will contact the customer using the email address provided with the order.

2. Shipping Origin and Fulfillment

MemoriPlanet works with international fulfillment and logistics partners to deliver orders to supported destinations.

Depending on product availability, destination, and operational requirements, orders may be dispatched from our international fulfillment facilities, including facilities located in Asia.

Products in the same order may be dispatched from different fulfillment locations. As a result, an order containing multiple products may be divided into separate shipments.

If an order is divided into multiple shipments:

• The customer may receive more than one tracking number;

• Parcels may be handled by different shipping partners;

• Parcels may arrive on different dates; and

• No additional shipping charge will normally be imposed beyond the amount displayed at checkout.

The dispatch location does not change the product price displayed at checkout. International orders may, however, be subject to customs duties, import taxes, VAT, or other government charges as explained below.

3. Shipping Methods and Carriers

Our standard delivery service is:

Standard Tracked Shipping

Orders may be transported by international logistics partners and transferred to a local postal service or local courier for final delivery.

The logistics provider and final-delivery carrier depend on:

• The destination country or region;

• The customer’s delivery address;

• The product and fulfillment location;

• Local carrier availability;

• Customs and operational requirements; and

• Temporary transportation restrictions.

MemoriPlanet cannot guarantee that a particular shipping carrier will be used for an order.

The carrier shown in the tracking information is the carrier assigned to the relevant shipment. The international logistics provider and final-delivery carrier may be different companies.

4. Shipping Charges

We offer Standard Tracked Shipping to supported destinations.

Shipping charges are calculated according to the merchandise subtotal after discounts and before taxes, customs duties, and other government-imposed charges.

• Orders below USD $50: USD $7
• Orders from USD $50 to USD $79.99: USD $4
• Orders of USD $80 or more: Free Standard Tracked Shipping

The applicable shipping charge will be displayed at checkout before payment is submitted.

Free shipping applies only to Standard Tracked Shipping. It does not include customs duties, import taxes, VAT, brokerage fees, remote-area surcharges, or other government-imposed charges.

If products from the same order are dispatched separately, no additional shipping charge will normally be imposed beyond the amount displayed at checkout.

5. Estimated Delivery Times

Standard orders are normally processed within 1 business day after payment has been successfully authorized.

Processing time is separate from shipping transit time.

Estimated Standard Tracked Shipping transit times are:

• Selected Asian destinations: 5–8 business days
• United States and Canada: 5–10 business days
• United Kingdom and Europe: 5–10 business days
• Australia and New Zealand: 5–10 business days
• Middle East: 5–10 business days
• Other supported destinations: 5–10 business days unless otherwise displayed at checkout

Including processing time, the estimated total delivery time is normally:

• Selected Asian destinations: 6–9 business days
• Other supported destinations: 6–11 business days

These timeframes are estimates and are not guaranteed delivery dates.

Delivery may take longer because of customs clearance, public holidays, severe weather, carrier disruptions, remote delivery locations, incomplete or incorrect addresses, unusually high order volumes, or other circumstances outside our reasonable control.

Any estimated delivery date displayed on a product page, cart, checkout page, order-confirmation email, or tracking page should be understood as an estimate unless expressly stated otherwise.

6. Supported and Restricted Destinations

We ship only to countries and destinations made available during checkout.

We do not currently ship to Alaska.

Shipping availability may be limited for:

• Hawaii;

• Puerto Rico;

• Guam;

• The U.S. Virgin Islands;

• Other United States territories;

• APO, FPO, and DPO military addresses;

• P.O. boxes;

• Parcel-forwarding services;

• Remote islands; and

• Restricted or remote postal areas.

Customers ordering from one of these locations should contact us at cs@memoriplanet.com before placing an order to confirm whether delivery is available.

If checkout accepts an address that our shipping partners are unable to serve, we will contact the customer using the contact information provided with the order. If no suitable delivery option is available, the affected order will be cancelled and refunded to the original payment method.

MemoriPlanet does not intentionally ship to destinations prohibited by applicable trade restrictions, carrier restrictions, sanctions, or other legal requirements.

7. Delivery Address Requirements

Customers are responsible for providing a complete and accurate delivery address.

Before submitting an order, please verify:

• The recipient’s full name;

• Street address;

• Apartment, suite, floor, or unit number;

• City;

• State, province, or region;

• Postal or ZIP code;

• Country;

• Telephone number; and

• Email address.

Contact us immediately at cs@memoriplanet.com if you need to request an address correction.

We will try to accommodate an address-change request, but we cannot guarantee that an address can be changed after an order has entered processing or shipment.

Once an order has shipped, MemoriPlanet may be unable to redirect the parcel.

If a parcel cannot be delivered because the customer:

• Supplied an incorrect or incomplete address;

• Failed to include an apartment or unit number;

• Refused delivery;

• Failed to collect the parcel;

• Did not respond to the carrier; or

• Did not pay applicable import charges,

the parcel may be returned to the sender, held, abandoned, or destroyed.

Any eligible refund may be reduced by unrecoverable original shipping, return shipping, customs, carrier, or handling costs to the extent permitted by applicable law.

8. Tracking Information

When an order ships, we will normally send a shipping-confirmation email containing a tracking number or tracking link.

Tracking information may require up to 24–72 hours after dispatch to become active or display its first update.

International tracking may initially display limited information while the parcel:

• Is moving between logistics networks;

• Is awaiting export processing;

• Is undergoing customs clearance;

• Has entered the destination country; or

• Is being transferred to the final-delivery carrier.

The tracking number or carrier may change when a parcel is transferred from an international shipping partner to a local delivery service.

Customers can also use the Order Tracking page available on our website.

If tracking has not updated for an extended period, please contact us at cs@memoriplanet.com and include your order number.

9. Customs Duties, Import Taxes, and VAT

International orders may be subject to customs duties, import taxes, VAT, brokerage fees, or other government charges when a shipment reaches the destination country or region.

Where these charges are not collected during checkout, they are assessed by the destination country’s authorities or the relevant carrier and are normally the customer’s responsibility.

MemoriPlanet does not determine:

• Whether customs or import charges will be imposed;

• The amount of those charges;

• The applicable tax rate;

• Customs-clearance processing times; or

• Local import requirements.

Customs requirements vary by country and may change without notice. We recommend contacting the relevant customs or tax authority before ordering if you require information about possible charges.

If a customer refuses a shipment or fails to pay applicable import charges, the parcel may be returned, held, abandoned, or destroyed by the carrier or customs authority.

Any eligible refund may be reduced by unrecoverable original shipping charges, return shipping costs, customs charges, carrier fees, or other costs incurred because of the refusal or failure to complete delivery, to the extent permitted by applicable law.

Nothing in this section limits any mandatory consumer rights or tax obligations applicable to the transaction.

10. Delayed Shipments

Delivery estimates are not guaranteed, but MemoriPlanet will provide reasonable assistance when a shipment is delayed.

A parcel should not automatically be considered lost only because:

• Tracking has not updated for several days;

• The parcel is undergoing customs processing;

• The parcel is being transferred between carriers;

• The estimated delivery date has recently passed; or

• The final-delivery carrier has not yet scanned the parcel.

If an order has not arrived within the estimated delivery timeframe:

1. Review the latest tracking information;

2. Confirm that the delivery address is correct;

3. Check with household members, neighbors, building reception, or property management;

4. Check with the local postal office or final-delivery carrier; and

5. Contact us at cs@memoriplanet.com.

We may need to open an investigation with the shipping partner before providing a replacement or refund.

Carrier investigations may require additional processing time. We will communicate the available information and resolution after receiving the investigation result.

11. Lost Packages

If tracking has not shown delivery and the parcel appears to be lost, please contact us so that we can investigate with the shipping partner.

Please provide:

• Your order number;

• The tracking number;

• Confirmation of the delivery address; and

• Any relevant information received from the carrier.

If the carrier confirms that an order was lost before delivery, MemoriPlanet may provide an appropriate resolution, such as:

• Sending a replacement product; or

• Issuing a refund to the original payment method.

The appropriate resolution will depend on:

• Product availability;

• The carrier investigation;

• The circumstances of the shipment;

• The customer’s preferred resolution, where reasonably available; and

• Applicable law.

12. Packages Marked as Delivered

If tracking shows that a parcel was delivered but you cannot locate it:

1. Verify the delivery address shown on the order;

2. Check all entrances, mail areas, parcel lockers, and safe-delivery locations;

3. Ask household members, neighbors, reception, or building management;

4. Contact the final-delivery carrier; and

5. Notify us promptly at cs@memoriplanet.com.

We will review the tracking information and assist with a carrier investigation where appropriate.

A delivered tracking scan does not automatically guarantee a refund or replacement. Each claim will be evaluated using the available tracking, delivery, carrier, and customer information and in accordance with applicable law.

If there is evidence that the parcel was delivered to an incorrect address or was otherwise misdelivered, we will work with the customer and shipping partner to determine an appropriate resolution.

13. Damaged Parcels or Products

Please inspect your order promptly after delivery.

If a parcel or product arrives damaged, contact us as soon as reasonably possible and provide:

• Your order number;

• Photographs of the outer packaging;

• Photographs of the shipping label;

• Photographs or video clearly showing the damage;

• Photographs of all products and accessories received; and

• A description of the problem.

Please retain the product, packaging, shipping label, and supplied accessories until we have completed our initial review.

Damage, defect, replacement, return, and refund eligibility are governed by our Return and Refund Policy.

14. Split Shipments

Products from the same order may be shipped separately because of:

• Inventory availability;

• Different fulfillment locations;

• Customization requirements;

• Product-specific packaging requirements; or

• Carrier restrictions.

If an order is split:

• The customer may receive multiple shipping-confirmation emails;

• Each parcel may have a different tracking number;

• Parcels may be handled by different carriers;

• Parcels may arrive on different dates; and

• There will normally be no additional shipping charge beyond the amount displayed at checkout.

Receiving one parcel does not necessarily mean that the remainder of the order is missing.

15. Order Changes and Cancellations

Contact us at cs@memoriplanet.com as soon as possible if you need to request an order change or cancellation.

We will try to accommodate the request, but we cannot guarantee that an order can be changed or cancelled after it has entered processing, customization, or shipment.

Because standard orders are normally processed within one business day, cancellation requests should be submitted as soon as possible.

Customized or personalized orders may not be cancelled after customization or production has begun, except where required by applicable law.

If the order has already shipped, the conditions in our Return and Refund Policy will apply.

16. Returns

Do not return a product to the address printed on the original parcel or to our corporate address unless our customer service team specifically instructs you to do so.

Return addresses may differ from the original dispatch location and may depend on:

• The customer’s location;

• The product;

• The reason for return; and

• The applicable fulfillment facility.

All returns require prior authorization.

Return eligibility, return shipping costs, customized-product exclusions, refund processing, and return instructions are explained in our Return and Refund Policy.

17. Contact Information

For shipping, tracking, delivery, address, or customs questions, contact:

MPTAGRAM LIMITED
Trading as Memori Planet
Email: cs@memoriplanet.com
Telephone: +1 631 709 2372
Business address: Unit 18, 8/F, Peter Leung Industrial Building, 103 Wai Yip Street, Kwun Tong, Kowloon, Hong Kong
Business Registration No.: 74946454

The business address above is not necessarily a return facility. Please contact us before returning any product and follow the instructions provided under our Return and Refund Policy.